Frequently Asked Questions
Your guide to shopping the latest in tech at Digital City Electronics.
What kind of warranty comes with my electronic devices?
All products sold at Digital City Electronics come with a standard 1-year manufacturer warranty. We also offer extended protection plans for premium devices at the time of purchase.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value electronics, we require a signature upon delivery to ensure your package arrives safely and securely.
What is your return policy for opened electronics?
You can return most electronics within 30 days of delivery. Please note that opened items may be subject to a 15% restocking fee, and the product must be returned with all original packaging and accessories.
Do you offer technical support for setup and installation?
Yes, we provide complimentary remote technical support for the first 90 days after your purchase. Our experts can help you with initial configuration and troubleshooting via phone or live chat.
Are the products on your site brand new or refurbished?
We primarily sell brand new, factory-sealed electronics. Any refurbished items are clearly labeled 'Certified Refurbished' and undergo a rigorous 50-point inspection process before being listed.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure financing options like Affirm and Klarna for larger tech investments.